Return & Refund Policy

Returning Goods

Goods may be returned to our facility within 28 days from the date of delivery. Goods may only be returned once glassnfireshop Decking has accepted a return request via email. If the customer chooses to return goods without requesting a return, the goods may be misplaced or lost, and therefore no refund will be granted. To submit a return request, email info@glassn-fire.com. Once a return has been requested, you will be provided with a returns form. The returns form must be filled out and included with your return. If using a courier, the returns form should be sealed within the package.

28-Day Policy

Returns are accepted within 28 days from the delivery date of an order. If 28 days have passed since the delivery date, we cannot offer a refund. If the goods are received after 28 days, a refund will not be offered. Rejected returns will remain in our warehouse, waiting for the customer to arrange a courier service to collect the goods.

Condition of Goods

To be eligible for a return, goods must be unused and in new condition. All goods must be in unopened, original packaging and contain all parts originally included. If goods appear used, glassnfireshop Decking reserves the right to reject such returned goods. Any signs of use, including cosmetic damage, will result in the goods being rejected for a refund. Rejected returns will stay in our warehouse until the customer arranges a courier service to collect the goods.

Return Shipping

Customers are responsible for paying their own return shipping costs, which are non-refundable. All returns must include tracking and full insurance to cover any damage to the goods during transit.

Refund Time Scale

Once a return has been received and inspected, the customer will be notified via email about the approval or rejection of a refund. If approved, return credit will be applied to the original method of payment. This process usually takes 5-7 days.

Submitting a Return Request

To submit a return request, email info@glassn-fire.com. To speed up the return process, we recommend including a detailed explanation of the reason for the return. Please allow up to 72 hours for a response.

Restocking Fee